About inquiries from the website

Thank you very much for your inquiries

Kawasaki Heavy Industries accepts inquiries on this website. The contents of your inquiry will be sent to the relevant department, but please note that we may withhold depending on the content. Before making an inquiry please confirm the following regarding the handling of your personal information.

Privacy Policy

Kawasaki Heavy Industries, Ltd. (called “Company”) handles Personal Information and Anonymously Processed Information (collectively called "Personal Information, Etc." in this Policy) appropriately based on the recognition of the significance of protection of Personal Information, Etc. in accordance with the following policy:

1. Compliance with relevant laws and regulations, guidelines, etc.

The Company will comply with the Act on the Protection of Personal Information of Japan as well as the relevant laws and regulations, rules, and guidelines, etc. concerning the handling of Personal Information, Etc.

2. Control of Personal Information, Etc.

The Company controls Personal Information, Etc. appointing a chief privacy officer who is responsible for the handling of Personal Information, Etc. at the Company in accordance with the internal regulations concerning the handling of Personal Information, Etc. In addition, it has taken actions in information systems to prevent any leakage, loss, or damage, etc. to Personal Information, Etc., while continuously maintaining and improving these security control actions.

3. Matters specific to each of the handling of Personal Information and that of Anonymously Processed Information

(1) Handling of Personal Information

(i) Name of the Personal Information Handling Business Operator

Kawasaki Heavy Industries, Ltd.

(ii) Utilization purpose of Personal Information

The Company may use Personal Information obtained by a proper means in accordance with relevant laws and regulations, etc. in the businesses operated by it (Note 1) within the scope necessary for the following purposes:

  1. (a) Proposal, communication, meeting, execution, performance, and cancellation of agreement, implementation of questionnaire or other survey, market analysis, shipping or delivery of goods, greetings, visit, sending of publications, or holding of event related to customer or assignor for specific business (hereinafter collectively called "Customer") or provision of product or service for Customer;
  2. (b) Inquiry, communication, meeting, execution, performance, and cancellation of agreement, receipt, payment, greetings, visit, sending of publication, or holding of event related to supplier, business partner, or assignee for specific business (hereinafter collectively called "Business Connection") or provision of product or service from Business Connection;
  3. (c) Communication, distribution, notification, information on product or service, lot drawing, delivery of product, or use of market analysis related to campaign conducted by the Company or applicant for it, e-mail newsletter issued and e-mail released by the Company or subscriber of it, or questionnaire or other survey implemented by the Company or respondent to it;
  4. (d) Guidance, communication, confirmation, or report related to visitor to office of the Company or event site, etc. involving the Company, or business providing reason of such visit;
  5. (e) Response, communication, confirmation or report related to person who made inquiry at the Company, or inquiry, request, or complaint, etc. from such person;
  6. (f) Report, communication, explanation, or grasp related to exercise of right or performance of obligation of shareholder or between shareholder and the Company;
  7. (g) Communication, confirmation, execution of business, or report related to person involved in group which the Company belongs to or is associated with, or the business, measures, and event of such group, etc.;
  8. (h) Report, communication, meeting, execution of business, exercise of right or performance of obligation, greetings, visit, sending of publication, or holding of event related to the Company's subsidiary or affiliated company or its business;
  9. (i) Recruitment, acceptance of application, selection, communication, implementation of questionnaire or other survey, or handling as human resource information after employment related to person desiring to work for the Company or recruiting activity;
  10. (j) Grasp or communication related to the Company's retired employee;
  11. (k) Personnel allocation, personnel management, education and training activity, wage calculation, wage payment, welfare program, social insurance management, health and hygiene guidance, healthcare, safety measures, worker's accident compensation, information system operation, or business planning related to employee (including contract employee, dispatched employee, or part-time employee; this will apply hereinafter) or their job;
  12. (l) Grasp related to or communication to family of employee;
  13. (m) Procedure for various applications, application for permit and license, registration, or notification, etc. to the central and local governments, incorporated administrative agencies, etc. under laws and regulations;
  14. (n) Performance of business entrusted by trustor to the Company pertaining to the Personal Information entrusted in such business; and
  15. (o) Report, record, material preparation, or analysis within the Company related to the purposes stated in the above items from (a) to (n), and the matters associated with such purposes.

(Note 1) The "businesses operated by the Company" are as follows:

  1. a) The design, construction, manufacture, installation, repair, dismantling, sale and leasing of these products and parts:
    Commercial and naval vessels and maritime application equipment
    Aircraft, space systems and missiles
    Rolling stock and motor vehicles
    Prime movers
    Industrial equipment
    Machinery
    Steel structures and tanks
    Defense weaponry
    Cast and forged metal products
    Metals, synthetic resins, ceramics, composite materials and their processed products
  2. b) Civil engineering and related businesses
  3. c) Design and supervision for construction work
  4. d) Businesses relating to power and heat supply
  5. e) Businesses relating to refuse and industrial waste treatment
  6. f) Engineering, consulting and technical assistance as required by businesses mentioned in the clauses a) to e) above
  7. g) Sale, lease and management of real estate
  8. h) Development and sale of computer software and hardware
  9. i) Businesses relating to information processing and communication
  10. j) Businesses relating to shipping and sea rescue
  11. k) Businesses using aircraft
  12. l) Businesses incidental or relating to those items mentioned in the clauses a) to k) above

(iii) Utilization purpose of Retained Personal Data

Same as in "(ii) Utilization purpose of Personal Information" shown above.

(iv) Third-party provision of Personal Data

The Company will not provide Personal Data to a third party without the prior consent of the Principal except in cases set forth in laws and regulations. It also does not provide Personal Data to a third party by the procedures as set forth in, Article 23(2) of the Act on the Protection of Personal Information of Japan.

(2) Handling of Anonymously Processed Information

When producing or providing to a third party any Anonymously Processed Information, the Company will disclose here the matters required in the Act on the Protection of Personal Information of Japan.

4. Regarding this Policy

This Policy is an English translation of the main part of the Japanese policy on the handling of Personal Information, Etc. of Kawasaki Heavy Industries, Ltd. Where there is a difference between the two versions, the Japanese policy will govern. Also, this Policy is established for the handling of Personal Information, Etc. by Kawasaki Heavy Industries, Ltd., and does not apply to its affiliated companies in Japan other than the Company or to overseas subsidiaries of the Group. Please refer to the relevant corporations for the policies of the respective Group companies.
This Policy may change without notice. In such case, it will be released on this website without delay.

Key Definitions

  1. *”Act on the Protection of Personal Information” (“APPI”) is an act of Japan relating to protection of Personal Information.
  2. *”Personal Information” is information relating to a living individual and which is defined exactly in the Article 2(1) of the APPI.
  3. *”Personal Data” is Personal Information constituting the Personal Information Database Etc.
  4. *A ”Personal Information Database Etc.” is a collective body of information comprising Personal Information and systematically organized so as to be able to search for particular Personal Information, and which is defined exactly in the Article 2(4) of the APPI.
  5. *”Retained Personal Data” is Personal Data which a Personal Information Handling Business Operator has the authority to disclose, correct, add or delete the contents of, cease the utilization of, erase, and cease the third-party provision of, and which is defined exactly in the Article 2(7) of the APPI.
  6. *A ”Personal Information Handling Business Operator” is a person providing a Personal Information Database Etc. for use in business, and which is defined exactly in the Article 2(5) of the APPI.
  7. *”Anonymously Processed Information” is information relating to an individual that can be produced from processing Personal Information so as neither to be able to identify a specific individual nor to be able to restore the Personal Information, and which is defined exactly in the Article 2(9) of the APPI.
  8. * A "Principal" in relation to Personal Information is a specific individual identifiable by Personal Information.

FAIR PROCESSING NOTICE

Please read FAIR PROCESSING NOTICE and click "Agree" to continue.
1. INTRODUCTION
The purpose of this fair processing notice ("Notice") is to inform you of how Kawasaki Heavy Industries, Ltd. ("we", "us" and "our") will process your personal data as a data controller and the measures and processes we have put in place to ensure its adequate protection. Providing such information is one of the requirements of the General Data Protection Regulation 2016/679 ("GDPR").
This notice does not form any contractual relationship between you and us, and we may amend it from time to time.
2. LAWFUL PROCESSING
We will only process your personal data:
  1. where you have given your consent;
  2. where the processing is necessary to provide our products or services to you (or your company/organization);
  3. where the processing is necessary to respond to a request from you;
  4. where the processing is necessary to maintain our relationship with you (or your company/organization);
  5. where the processing is necessary for compliance with our legal and regulatory obligations.
In case of (a) above, you may withdraw your consent at any time, by making a request as set out in section 12 below.
3. WHAT PERSONAL DATA WE COLLECT ABOUT YOU
3.1We process the following types of personal data about you:
  1. Your name, address, phone number, email address, company/organization, job title, and other contact details;
  2. Information about your (or your company’s/organization’s) products registered with us;
  3. Any other information related to your inquiries.
3.2It may be mandatory for you to provide us with your personal data, to enable us to manage  your inquiries , to maintain our relationship with you (or your company/organization), to provide our products or services to you (or your company/organization) or to comply with our legal and regulatory obligations. If you fail to provide your personal data, we might be unable to answer your inquiries, to maintain our relationship with you (or your company/organization) or to provide our products or services to you (or your company/organization).
3.3We make every effort to maintain the accuracy and completeness of your personal data which we store and to ensure all of your personal data is up to date. However, you can assist us with this considerably by promptly contacting us if there are any changes to your personal data or if you become aware that we have inaccurate personal data relating to you (see section 9 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
4. HOW WE COLLECT PERSONAL DATA
We usually collect your personal data from the information you submit during the course of your (or your company’s/organization’s) relationship with us. This will typically be through you sending us emails and other correspondence.
We may also collect your personal data from other sources such as our group companies, our dealers or retail partners, fraud prevention agencies, credit reference agencies, and the records of governmental agencies.
5. HOW WE USE PERSONAL DATA
We will process your personal data in connection with response to your inquiries, the management of our relationship with you (or your company/organization), and the provision of our products and services to you (or your company/organization) for the following purposes:
  1. to provide you (or your company/organization) with requested products or services;
  2. to respond to your messages or posts to us;
  3. to manage our product guarantee for your (or your company’s/organization’s) registered products;
  4. to provide you (or your company/organization) with promotional and marketing materials about our products and services that we think you may be interested;
  5. to manage, develop and improve our product range, services, stores, information technology systems and websites;
  6. for monitoring and assessing compliance with law and our policies and standards;
  7. to comply with our legal and regulatory obligations and requests anywhere in the world, including reporting to and/or being audited by national and international regulatory bodies;
  8. to carry out money laundering, financial and credit checks and for fraud and crime prevention and detection purposes;
  9. for administrative purposes in relation to the security of and access to our websites and applications;
  10. to comply with court orders and exercise and/or defend our legal rights;
  11. for any other legitimate business purpose; and
  12. as otherwise permitted or required by any applicable law or regulation.
6. INTERNATIONAL TRANSFERS OF PERSONAL DATA
Your personal data may be transferred to (including accessed in or stored in) a country or territory outside the European Economic Area ("EEA"), including to countries whose laws may not offer the same level of protection of personal data as are enjoyed within the EEA. In particular, we may share your personal data with our group companies, sales dealers, and distributors outside of the EEA.  We will ensure that any such international transfers are made subject to appropriate or suitable safeguards as required by the GDPR. You can obtain copies of the relevant safeguard documents by making a request as set out in section 12 below.
7. WHEN WE MAY DISCLOSE YOUR PERSONAL DATA
We do not and will not sell, rent out or trade your personal data. We will only disclose your personal data to the following recipients:
  1. to our group companies, sales dealers, and distributors;
  2. to third parties who process your personal data on our behalf (such as our systems providers including cloud providers);
  3. to any third party to whom we assign or novate any of our rights or obligations;
  4. to any prospective buyer in the event we sell any part of our business or assets; or
  5. to any government, regulatory agency, enforcement or exchange body or court where we are required to do so by applicable law or regulation or at their request.
8. HOW WE PROTECT YOUR PERSONAL DATA
We are committed to safeguarding and protecting your personal data and will implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to protect your personal data from accidental or unauthorized destruction, loss, alteration, disclosure or access.
9. YOUR RIGHTS IN RELATION TO THE PERSONAL DATA WE COLLECT
    9.1If you wish to:
    1. update, modify, or delete your personal data, or obtain a copy of your personal data that we hold; or
    2. restrict or stop us from using any of your personal data which we hold,

    You can request this by contacting us as set out in section 12 below.

9.2In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification in order for us to comply with our security obligations and to prevent unauthorized disclosure of data.
10. HOW LONG WE WILL HOLD YOUR PERSONAL DATA FOR
We will only retain your personal data as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.
11. HOW WE UPDATE OR CHANGE THIS FAIR PROCESSING NOTICE
We may change or update parts of this Notice in order to maintain our compliance with applicable law and regulation or following an update to our internal practices. We will do this by updating this Notice on https://global.kawasaki.com/ .  You will not necessarily be directly notified of such a change. Therefore, please ensure that you regularly check this Notice so you are fully aware of any changes or updates.
12. HOW YOU CAN CONTACT US
If you have any queries about the contents of this Notice or your personal data, or wish to make a request in relation to your personal data, please contact us using the details set out below:
Email: kojinjoho-desk@khi.co.jp
Post: The Data Protection Compliance Officer, Narimatsu Ikuhiro, Personal Data Protection Desk, CSR Department, 1-14-5, Kaigan, Minato-ku, Tokyo, 105-8315, Japan
13. HOW TO LODGE A COMPLAINT TO THE REGULATOR
You are entitled to lodge a complaint with relevant data protection regulator if you consider that we have breached your data protection rights.

If you agree with the above, please press the following button to proceed to the inquiry form.